Care & Details

MATERIAL & CRAFT

What materials are used?

Our pieces are crafted from high-quality stainless steel, selected for its durability, resistance to tarnish, and lasting finish. Each piece is designed to be worn daily while maintaining its refined appearance over time.

Will it tarnish or rust?

Our stainless steel pieces are highly resistant to tarnishing and will not rust under normal conditions.

For plated finishes such as Gold, Rose Gold, and Black, gradual fading over time is a natural characteristic of any plated jewelry or accessory. The lifespan of the finish depends on factors such as daily wear, friction, exposure to moisture, chemicals, and general use. No plated finish can remain unchanged forever.

As with any accessory worn daily, minor scratches, scuffs, and signs of wear are normal and should be expected over time, especially when the piece comes into contact with keys, collars, metal hardware, hard surfaces, or other objects. These marks are part of the natural aging process and do not affect the functionality of your piece.

With proper care and handling, your Kollar ID piece can maintain its appearance and last for many years. We recommend avoiding harsh chemicals, prolonged exposure to water, and unnecessary friction to help preserve the finish and character of your piece.

While every accessory will naturally develop signs of wear over time, the memories, meaning, and connection it represents are designed to last forever.

What makes Kollar ID different?

Kollar ID creates personalized stainless steel pieces for pets and the people who love them. Each item is engraved to order with a focus on clean design, meaningful details, and everyday use.

PERSONALIZATION

Can I customize my engraving?

Yes. Each piece can be personalized with names, numbers, or meaningful text. Please ensure all details are entered carefully, as engraving will be completed exactly as submitted.

Can I make changes after placing my order?

As each piece is made to order, changes may not be possible once production has begun. If you need to update your order, please contact us as soon as possible.

EVERYDAY WEAR

Are your pet collar tags suitable for everyday wear?

Yes. Our tags are designed for everyday use and made to move with your pet. Over time, natural signs of wear may develop — a reflection of the moments shared.

Will the engraving fade over time?

Engraving is made to last. While everyday wear may create subtle signs of use, the engraved details are designed to remain visible over time.

Can I wear my necklace in the shower?

Our stainless steel pieces are water-resistant, but we recommend removing your necklace before showering, swimming, or exercising. This helps preserve the finish and reduce exposure to soap, chlorine, saltwater, and moisture.

Aftercare

Crafted from durable stainless steel, each piece is designed to last — carried through everyday moments and beyond.

Pet Collar Tags

Made for everyday wear, your pet’s tag is built to move with them.

To maintain its finish:

  • Wipe gently with a soft cloth to remove dirt and moisture
  • Rinse with clean water if exposed to mud, salt, or debris, then dry thoroughly
  • Avoid prolonged exposure to saltwater or chlorine when possible
  • Natural signs of wear may develop over time — a reflection of every moment shared

Necklaces

Designed for a refined, lasting finish with everyday wear. Gold and rose gold finishes are applied through a premium plating process. With regular wear, exposure to moisture, chemicals, and friction may gradually affect the finish over time. Proper care will help preserve its appearance

To preserve its appearance:

  • Wipe gently with a soft cloth after wear
  • Avoid contact with perfumes, lotions, and harsh chemicals
  • Remove before swimming, showering, or exercising
  • Store in a dry place when not in use

Keychains

Made to be carried with you, your keychain is designed for daily use.

To maintain its finish:

  • Wipe with a soft cloth to remove fingerprints and surface wear
  • Avoid prolonged contact with water, moisture, or abrasive surfaces
  • Keep separate from sharp objects to reduce scratching
  • Store in a dry place when not in use


With thoughtful care, each piece remains a lasting symbol — made to be carried, remembered, and kept close.

DELIVERY

Order Processing

Processing Time: 2–5 business days

Each Kollar ID piece is crafted and personalized to order. Once completed, your order will be carefully packaged and shipped with tracking information provided via email.

Shipping & Delivery

Canada: 2–8 business days after shipment

United States: 4–10 business days after shipment

Delivery times may vary depending on carrier conditions and destination.

Order Tracking

Yes. Once your order has been shipped, you will receive a tracking number to follow its journey.

SUPPORT

Returns & Exchanges

Because each piece is personalized and made to order, returns and exchanges are not accepted. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue.