Care & Details
MATERIAL & CRAFT
What materials are used?
Our pieces are crafted from high-quality stainless steel, selected for its durability, resistance to tarnish, and lasting finish. Each piece is designed to be worn daily while maintaining its refined appearance over time.
Will it tarnish or rust?
Stainless steel is highly resistant to tarnishing and will not rust under normal conditions. With proper care, your piece will retain its finish and character over time.
What makes Kollar ID different?
Each piece is designed as a lasting symbol of connection — created to carry meaning beyond the moment. We believe in simplicity, durability, and the quiet significance of what we choose to keep close.
PERSONALIZATION
Can I customize my engraving?
Yes. Each piece can be personalized with names, numbers, or meaningful text. Please ensure all details are entered carefully, as engraving will be completed exactly as submitted.
Can I make changes after placing my order?
As each piece is made to order, changes may not be possible once production has begun. If you need to update your order, please contact us as soon as possible.
EVERYDAY WEAR
Are your pet collar tags suitable for everyday wear?
Yes. Our tags are designed for everyday use and made to move with your pet. Over time, natural signs of wear may develop — a reflection of the moments shared.
Will the engraving fade over time?
Engraving is made to last. While everyday wear may create subtle signs of use, the engraved details are designed to remain visible over time.
Can I wear my necklace in the shower?
Yes — your necklace can be worn in the shower, but we do not recommend it if you wish to preserve its original finish.
For longevity and a refined appearance, we suggest removing your necklace before showering.
Our stainless steel pieces are water-resistant and will not rust, however:
- Soap and shampoo may leave residue or dull the surface
- Minerals in water can cause build-up over time
- Repeated exposure may gradually reduce its shine
Aftercare
Crafted from durable stainless steel, each piece is designed to last — carried through everyday moments and beyond.
Pet Collar Tags
Made for everyday wear, your pet’s tag is built to move with them.
To maintain its finish:
- Wipe gently with a soft cloth to remove dirt and moisture
- Rinse with clean water if exposed to mud, salt, or debris, then dry thoroughly
- Avoid prolonged exposure to saltwater or chlorine when possible
- Natural signs of wear may develop over time — a reflection of every moment shared
Necklaces
Designed for a refined, lasting finish with everyday wear.
To preserve its appearance:
- Wipe gently with a soft cloth after wear
- Avoid contact with perfumes, lotions, and harsh chemicals
- Remove before swimming, showering, or exercising
- Store in a dry place when not in use
Keychains
Made to be carried with you, your keychain is designed for daily use.
To maintain its finish:
- Wipe with a soft cloth to remove fingerprints and surface wear
- Avoid prolonged contact with water, moisture, or abrasive surfaces
- Keep separate from sharp objects to reduce scratching
- Store in a dry place when not in use
With thoughtful care, each piece remains a lasting symbol — made to be carried, remembered, and kept close.
DELIVERY
Order Processing
Shipping & Delivery
Order Tracking
Yes. Once your order has been shipped, you will receive a tracking number to follow its journey.
SUPPORT
Returns & Exchanges
Due to the personalized nature of our pieces, returns and exchanges are not accepted. If your item arrives damaged or incorrect, please contact us and we will make it right.